This Privacy Policy outlines how Bellelon Pte Ltd (“we,” “us,” or “our”) collects, uses, discloses, and processes personal data of our customers in compliance with the Personal Data Protection Act (PDPA). This policy applies to all personal data we possess or control, including that managed by any third parties we engage for our services.
1. Personal Data We Collect
- Definition of Customer: A “Customer” refers to any individual who (a) has contacted us about our goods or services, or (b) has entered into a contract with us for our products or services.
- Definition of Personal Data: “Personal data” includes any information, whether factual or otherwise, that identifies a Customer, either directly or in combination with other information we may access.
- Types of Data Collected:
- User Data: Depending on your interactions with the Bellelon App, we may collect personal information such as your name, address, email, phone number, gender, and photograph.
- Location Data: The “Nearby” feature on Bellelon App requires location data to show relevant services. You may disable this feature by turning off location services on your device. By using location-based services, you consent to our collection and use of this data to enhance our location-based offerings.
- Third-Party Services:
- Ad Services: We may work with Facebook Ads to reach interested users. This involves collecting geolocation and usage interactions on our app to improve the user experience. See Facebook Data Policy for more details.
- Google Services: For enhanced security and communication, we use Google Firebase and Firestore. Google Analytics helps improve our support by collecting device information and geolocation. See Google’s Privacy Policy for more details.
- OneSignal Notifications: We use OneSignal to notify users of events in the app. Visit OneSignal’s Privacy Policy for more information.
2. Collection, Use, and Disclosure of Personal Data
- How We Collect Personal Data: We typically only collect data when you use our mobile application or you voluntarily provide or from an authorized representative with your consent. If required by law or regulation, we may also collect data without consent. Consent will be obtained before collecting additional personal data or using data for new purposes.
- Purposes of Collecting Data:
- To provide requested goods or services
- To verify identity
- To manage communications, feedback, and complaints
- To manage our relationship with you
- To comply with legal or regulatory requirements
- For any other purposes you’ve authorized
- Disclosure of Data: Your data may be disclosed when required to perform our services or to third parties assisting us with these purposes.
3. Withdrawing Consent
You may withdraw your consent for data collection, use, or disclosure at any time by submitting a written request via our data access form at https://bellelon.com/data-access-request/. Upon receiving your request, we’ll inform you of the possible implications, including how this may affect the services we provide. Please note that withdrawal does not affect our right to collect, use, or disclose data where permitted by law.
4. Data Deletion
You may request the deletion of your personal data at any time by either:
- Selecting Deleting Account from the Profile page within the Bellelon App, or
- Submitting a request through our data access form at https://bellelon.com/data-access-request/.
Once your request is received, we will initiate the deletion process in accordance with our data protection policies and applicable legal requirements.
5. Access and Correction of Personal Data
If you wish to:
- Access a copy of your data or learn how it’s used
- Correct or update your personal data
Please submit a request through our website’s contact form at https://bellelon.com/#contact. We will strive to respond within 10 business days.
6. Data Security
We take stringent measures to protect your data against unauthorized access or misuse. These include restricted access, password protection, antivirus tools, regular software updates, and multi-factor authentication where necessary. Although we aim for high security, please note that no method of transmission over the Internet is fully secure.
7. Accuracy and Retention of Personal Data
We depend on you to provide accurate and updated information. If your data changes, please inform us by using the contact form on our website. We retain data only as long as necessary for its intended purpose or as legally required.
8. Updates to This Policy
This policy may be updated periodically without prior notice. The date of the last update is indicated below. Your continued use of our services implies your acceptance of any changes.
Last Updated: November 6, 2024